We know waiting for your order is the least fun part, especially when you have already planned exactly where everything is going. Here is everything you need to know while your pretty things make their way to you.
Where do you deliver?
The Pink Store offers international delivery to many destinations, including the United States, the United Kingdom, Canada and Australia.
Available delivery options will be shown at checkout. In some cases, certain products or destinations may be unavailable due to carrier or regional restrictions.
Order processing
Orders are typically prepared and processed within 1–5 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Weekends and public holidays are not included in processing times.
Please double-check your address before placing your order. If you notice a mistake, contact us as quickly as possible at support@thepinkstore.net. We will do our best to help, but we cannot guarantee that an address can be changed once the order has been processed or dispatched.
Estimated delivery times
Most orders arrive within approximately 7–25 business days after dispatch, depending on the destination.
Delivery times are estimates rather than guaranteed arrival dates. Customs checks, busy shopping periods, weather conditions and local carrier delays may occasionally make an order take longer. Basically, your package may be fashionably late, but we promise it is not doing it for attention.
Processing time is not included in the estimated delivery time.
Tracking your order
Once your order has been dispatched, we will email you a tracking link so you can follow its journey.
Please allow a few business days for the tracking information to begin updating. It is completely normal for a newly created tracking number to show little or no movement at first, so no panic spiral just yet.
You can also visit our Track My Order page whenever you would like an update.
Will everything arrive together?
Not always. If your order contains several items, they may be prepared and dispatched separately.
This means one part of your order may arrive before the rest. You will not be charged any additional delivery fees, and separate tracking details may be provided for each package.
So, if only one item arrives, do not worry—the others may simply be taking the scenic route.
Shipping fees
Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.
Customs and import fees
International orders may be subject to customs duties, taxes or import fees depending on the destination country and its local regulations.
These charges are determined by local authorities and are the customer’s responsibility unless otherwise required by law. The Pink Store cannot control customs processing times or predict whether additional fees will apply.
Delayed orders
If your order has not arrived within the estimated delivery window, please:
- Check your tracking information for the latest update.
- Confirm that the delivery address on your order is correct.
- Check with members of your household, neighbours or your local carrier.
- Allow a few additional business days, as tracking updates can occasionally be delayed.
If your order still has not arrived, contact us at support@thepinkstore.net with your order number, and we will look into it for you.
Packages marked as delivered
If your tracking says “delivered” but you cannot find the package, please check around your property, with anyone else at the address, with nearby neighbours and directly with the local carrier.
Carriers occasionally mark packages as delivered shortly before they actually arrive. If it is still missing after a few business days, contact us and we will help you investigate.
Cancellations
Orders may only be cancelled before they have entered processing.
If you would like to request a cancellation, email support@thepinkstore.net as soon as possible with your order number. We will try our best, but we cannot guarantee cancellation once preparation has begun.
Incorrect, damaged or faulty items
If your order arrives damaged, faulty or incorrect, please contact us within 30 days of delivery at support@thepinkstore.net.
Include your order number, a description of the issue and clear photos of the item and packaging so we can help you as quickly as possible.
Still need help?
Send us an email at support@thepinkstore.net with your order number and question. We will be happy to help reunite you with your pretty things. 💕
