Last updated: 08/01/2026
Thank you for shopping with The Pink Store. We hope you love your order, but if something is not right, please read our policy below.
This Refund & Return Policy applies to purchases made on thepinkstore.net.
If you have any questions or need help with an order, please contact us at:
1. Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused
- Unworn
- Undamaged
- In its original packaging
- In the same condition that you received it
Returns must be approved by us before you send anything back. Please do not return an item without contacting us first.
To request a return, email us at:
Please include:
- Your order number
- The email address used for the order
- The item you want to return
- The reason for the return
- Photos of the item, if requested
If your return is approved, we will provide instructions on how and where to send your item.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, some items cannot be returned unless they arrive wrong, defective, or are otherwise required to be accepted under applicable consumer law.
Non-returnable items include:
- Hair accessories
- Beauty tools
- Personal care items
- Earrings and jewelry
- Items that touch the skin, hair, face, or body for hygiene reasons
- Sale items
- Gift cards
- Custom or personalized items
- Items that have been used, worn, washed, damaged, altered, or removed from original packaging
We reserve the right to refuse returns that do not meet these conditions.
This does not affect any rights you may have under applicable consumer protection laws.
3. Return Shipping
If you are returning an item you are responsible for the return shipping cost.
Original shipping fees are non-refundable unless required by applicable law or unless the issue was caused by an error on our side.
We recommend using a tracked shipping service for returns. We are not responsible for returned items that are lost, delayed, or damaged during return shipping.
4. Refunds
Refunds are handled on a case-by-case basis.
Depending on the situation, we may offer:
- A refund to the original payment method
- Store credit
- A replacement
- Another reasonable solution
If your return is approved and received, we will inspect the item. If the return meets our conditions, we will process the approved refund or store credit.
Refunds to the original payment method may take several business days to appear, depending on your bank or payment provider.
Shipping fees are generally non-refundable unless required by law or unless the issue was caused by our error.
5. Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please send us an email within 48h after you received the package at:
Please include:
- Your order number
- A clear description of the issue
- Photos or videos of the item
- Photos of the packaging
- Photos of the shipping label, if available
Photo or video proof is required so we can review the issue properly. If proof is not provided, we may not be able to offer a refund, replacement, store credit, or other compensation.
After reviewing the information, we may offer a solution depending on the item, the issue, and the circumstances. This may include a replacement, store credit, refund, or another reasonable resolution.
Items damaged after delivery due to misuse, improper handling, normal wear and tear, or accidental damage by the customer are not eligible for a refund or replacement.
6. Lost or Delayed Packages
If your order has not arrived within 30 business days after shipping, please contact us at:
We will do our best to help investigate the issue.
Please note that shipping times may vary depending on your location, customs, carrier delays, holidays, weather, or other circumstances outside our control.
If a package is confirmed lost, we may offer a replacement, store credit, refund, or another solution depending on the circumstances.
7. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please contact us as soon as possible.
We recommend checking:
- Around your delivery area
- With household members
- With neighbors
- With your local post office or delivery carrier
- Building reception, lockers, or mailrooms, if applicable
We will try to help investigate, but we cannot guarantee a refund or replacement when tracking confirms delivery.
In some cases, we may offer store credit or another solution at our discretion.
8. Order Cancellations
You may request to cancel your order before it has shipped.
Once an order has shipped, it can no longer be cancelled.
To request a cancellation, contact us as soon as possible at:
Please include your order number.
We cannot guarantee cancellation if the order has already been processed or shipped.
9. Exchanges
We do not offer direct exchanges.
If you want a different item, size, color, or style, you may request a return if the item is eligible under this policy. If approved, you can place a new order separately.
10. Wrong Address, Refused Packages, and Unclaimed Orders
Please make sure your shipping information is correct before placing your order.
We are not responsible for orders that are delayed, lost, returned, or undeliverable because of:
- Incorrect shipping address
- Missing apartment, unit, or building details
- Refused delivery
- Failure to collect the package
- Customer not responding to carrier contact
- Refusal to pay customs fees, import taxes, or duties
If a package is returned to us because of customer error, refused delivery, unpaid customs fees, or an unclaimed package, refunds are not guaranteed.
These cases are handled individually. If reshipping is possible, the customer may be responsible for additional shipping costs.
11. International Orders, Customs, and Import Fees
The Pink Store ships internationally.
Customers are responsible for any customs fees, import taxes, duties, VAT, or other charges required by their country.
These charges are not included in our product prices or shipping fees unless clearly stated at checkout.
We are not responsible for delays caused by customs, import inspections, local delivery carriers, or unpaid customs fees.
If a package is refused or returned because customs fees, duties, taxes, or import charges were not paid, refunds are not guaranteed.
12. Sale Items and Gift Cards
Sale items are final sale and cannot be returned or refunded unless required by applicable law.
Gift cards are non-refundable.
13. Return Refusals
We reserve the right to refuse a return or refund if:
- The return request is made after 30 days from delivery
- The item is used, worn, damaged, washed, altered, or missing packaging
- The item is non-returnable for hygiene or safety reasons
- The item was returned without approval
- The customer does not provide required proof for a damaged, defective, or wrong item claim
- The issue was caused by customer misuse, improper care, or accidental damage after delivery
- The package was lost or returned due to incorrect customer information, refused delivery, or unpaid customs fees
14. Your Consumer Rights
Nothing in this policy is intended to limit or remove any legal rights you may have under applicable consumer protection laws.
If a law in your country gives you additional rights related to returns, refunds, defective products, cancellations, or online purchases, we will handle your request in accordance with applicable legal requirements.
15. Contact Us
For return, refund, cancellation, or order issues, please contact us at:
The Pink Store
Website: thepinkstore.net
Email: support@thepinkstore.net
