Got a question? We probably have the answer right here. If not, email us at support@thepinkstore.net and we’ll be happy to help 💗
Orders & Payments
Which payment methods do you accept?
We accept major credit and debit cards, along with any additional payment options displayed at checkout. Available methods may vary depending on your country.
Is my payment secure?
Yes! Payments are securely processed through Stripe. We never receive or store your full card details.
Where is my order confirmation?
Your confirmation email should arrive shortly after you place your order. If you can’t find it, check your spam or promotions folder—it may be playing hide-and-seek.
Still nothing? Contact us with the name and email address used at checkout.
Can I change or cancel my order?
You can request a change or cancellation before your order has been processed. Email us as quickly as possible with your order number.
Once processing has started, we may no longer be able to change or cancel it.
I entered the wrong address. What should I do?
Contact us immediately at support@thepinkstore.net with your order number and the correct address.
We’ll do our best to update it, but once the order has been processed or shipped, changes may no longer be possible.
Shipping & Tracking
Where do you ship?
We offer international delivery to many destinations. If your address is accepted at checkout, we can ship to you!
How much does shipping cost?
Your available shipping options and their cost will be shown at checkout before you pay. No surprise shipping fee jumpscare at the very end.
How long will my order take to arrive?
Delivery times vary depending on the product, destination, and local carrier. Once your order has shipped, your tracking page will provide the most useful delivery updates.
Please remember that delivery dates are estimates and occasional delays may happen during busy periods, holidays, customs checks, or bad weather.
Will I receive tracking information?
Yes! Once tracking becomes available, we’ll email you the details so you can follow your order’s journey.
It may take a few days after shipment for the first tracking update to appear, so don’t panic if it looks quiet at first.
Why did only part of my order arrive?
Some items may be sent in separate packages, even when they were purchased in the same order. This means one parcel may arrive before the others.
Check your shipping emails for additional tracking details before assuming one of your goodies has disappeared.
Will I have to pay customs fees?
International orders may be subject to customs duties, import taxes, or handling fees depending on your country. These charges are determined by local authorities and, when applicable, are the customer’s responsibility.
Returns, Problems & Refunds
What is your return policy?
We accept return or refund requests for items that arrive faulty, damaged, or incorrect.
Please contact us within 30 days of delivery with:
- Your order number
- A description of the problem
- Clear photos or videos showing the issue
Please wait for our instructions before sending anything back.
Can I return an item because I changed my mind?
At this time, we only accept returns for faulty, damaged, or incorrect items. Please check product details, measurements, colors, and sizing carefully before ordering.
What should I do if my item arrives damaged or incorrect?
We’re sorry—your order was supposed to bring joy, not drama. Email support@thepinkstore.net within 30 days of delivery with your order number and clear photos of the item and packaging.
We’ll review the issue and help arrange the appropriate solution.
When will I receive my refund?
Approved refunds are sent to your original payment method. After we process the refund, your bank or card provider may need several business days to display it in your account.
Products & Sizing
How do I choose the right size?
Always check the measurements or size guide shown on the product page before ordering. Sizing can vary between different items, so your usual size may not always be the best match.
Will the color look exactly like the photo?
We do our best to show every product accurately. However, colors may look slightly different depending on lighting, photography, and your screen settings.
Still Need Help?
Email us at support@thepinkstore.net with your order number, if applicable. We’ll get back to you as soon as we can 💌
