Got a question? We probably have the answer right here. If not, email us at support@thepinkstore.net and we’ll be happy to help 💗
We accept major credit and debit cards, along with any additional payment options displayed at checkout. Available methods may vary depending on your country.
Yes! Payments are securely processed through Stripe. We never receive or store your full card details.
Your confirmation email should arrive shortly after you place your order. If you can’t find it, check your spam or promotions folder—it may be playing hide-and-seek.
Still nothing? Contact us with the name and email address used at checkout.
You can request a change or cancellation before your order has been processed. Email us as quickly as possible with your order number.
Once processing has started, we may no longer be able to change or cancel it.
Contact us immediately at support@thepinkstore.net with your order number and the correct address.
We’ll do our best to update it, but once the order has been processed or shipped, changes may no longer be possible.
We offer international delivery to many destinations. If your address is accepted at checkout, we can ship to you!
Your available shipping options and their cost will be shown at checkout before you pay. No surprise shipping fee jumpscare at the very end.
Delivery times vary depending on the product, destination, and local carrier. Once your order has shipped, your tracking page will provide the most useful delivery updates.
Please remember that delivery dates are estimates and occasional delays may happen during busy periods, holidays, customs checks, or bad weather.
Yes! Once tracking becomes available, we’ll email you the details so you can follow your order’s journey.
It may take a few days after shipment for the first tracking update to appear, so don’t panic if it looks quiet at first.
Some items may be sent in separate packages, even when they were purchased in the same order. This means one parcel may arrive before the others.
Check your shipping emails for additional tracking details before assuming one of your goodies has disappeared.
International orders may be subject to customs duties, import taxes, or handling fees depending on your country. These charges are determined by local authorities and, when applicable, are the customer’s responsibility.
We accept return or refund requests for items that arrive faulty, damaged, or incorrect.
Please contact us within 30 days of delivery with:
Please wait for our instructions before sending anything back.
At this time, we only accept returns for faulty, damaged, or incorrect items. Please check product details, measurements, colors, and sizing carefully before ordering.
We’re sorry—your order was supposed to bring joy, not drama. Email support@thepinkstore.net within 30 days of delivery with your order number and clear photos of the item and packaging.
We’ll review the issue and help arrange the appropriate solution.
Approved refunds are sent to your original payment method. After we process the refund, your bank or card provider may need several business days to display it in your account.
Always check the measurements or size guide shown on the product page before ordering. Sizing can vary between different items, so your usual size may not always be the best match.
We do our best to show every product accurately. However, colors may look slightly different depending on lighting, photography, and your screen settings.
Email us at support@thepinkstore.net with your order number, if applicable. We’ll get back to you as soon as we can 💌
Pretty things, all in one place. Soft finds for you and your space.
