Need a little help? We’ve got you 
Whether you have a question about an order, delivery, product, or anything else, email us at:
If your message is about an existing order, please include:
-
- Your full name
-
- Your order number
-
- The email address used at checkout
-
- A clear explanation of the issue
-
- Photos of the item and packaging if it arrived damaged or incorrect
The more details you include, the faster we can help—because detective work is cute, but not when your order is involved.
Before Sending an SOS…
-
- Tracking your order? Copy the tracking number from your shipping confirmation email and visit our Track My Order page.
-
- Only received part of your order? Your goodies may be travelling separately and arrive in multiple packages.
-
- Received something damaged or incorrect? Email us within 30 days of delivery with clear photos.
-
- Need to change or cancel an order? Contact us as quickly as possible. We can only make changes before processing begins.
We’ll reply as soon as we can. Response times may be slightly longer during weekends, holidays, or especially busy periods—but your email isn’t being ghosted 
