Welcome to our FAQ page a soft space where you’ll find answers to your most common questions about shipping, orders, and all things The Pink Store.
If you don’t see what you’re looking for, feel free to message us anytime at support@thepinkstore.net, on Tiktok, Instagram or Facebook we’re always happy to help. 💌
🛍️ Orders & Shipping
When will my order arrive? 🌸
Most orders are processed within 2–4 business days and delivered within 7–15 business days, depending on your location. You’ll receive tracking information once your order ships.
Do you ship worldwide? 🌸
Yes! We currently ship to most countries, including the US, UK, Canada, Australia, and Europe.
How much is shipping? 🌸
Shipping costs are calculated at checkout. We often offer free shipping promotions during special seasons, so keep an eye on our newsletter or homepage banner.
Can I change or cancel my order? 🌸
If your order hasn’t been processed yet, we’ll happily help you make changes. Send us an email as soon as possible at support@thepinkstore.net with your order number.
🎀 Returns & Exchanges
Do you accept returns? 🌸
We handle all returns with care and on a case-by-case basis. If your order arrives damaged or not as described, contact support@thepinkstore.net within 14 days of delivery. We’ll happily arrange a replacement or store credit to make things right.
How do I start a return? 🌸
Simply email support@thepinkstore.net with your order number and reason for return. We’ll guide you through the next steps.
Are all items returnable? 🌸
Some personal or intimate items (like accessories or beauty tools) can’t be returned for hygiene reasons. But if you’re unsure, just ask, we’ll always help find a solution. 💕
🌸 Product & Quality
Where do your products come from? 🌸
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Do you restock sold-out items? 🌸
Yes, some items return with each collection! You can click “Notify me when available” on any sold-out product or follow us on TikTok and Instagram for restock updates.
💗 Payments & Discounts
Which payment methods do you accept? 🌸
We accept major credit cards, PayPal, and Shop Pay.
Can I use discount codes? 🌸
Of course! Enter your code at checkout. Some code can only be applied after a certain amount or only one code can be applied per order.
☕ Other Questions
How can I contact you?
We’d love to hear from you! You can email us at support@thepinkstore.net, and our team will respond within 24–48 hours.
Still Need Help? ✨
If your question isn’t here, don’t worry — we’re just a message away. Contact us anytime and we’ll make sure your experience is as smooth and pretty as possible. 🌸
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